Container Tracking Application
E-Track is a web-enabled container tracking application providing real-time tracking, automated invoicing, and multiple payment options, ensuring transparency, efficiency, and seamless collaboration for shipping lines, agents, trucking companies, and consignees.
Client
Red Sea Gateway Terminal
Platform
Mobile
Industry
Logistics
Technology
React Native
100%
Real-time Visibility
50%
Faster Invoice Processing
30%
Improved Transactional Efficiency
100%
Stakeholder Collaboration
About
Red Sea Gateway Terminal (RSGT) is a leading international terminal operator, formed through a partnership between the Red Sea Gateway Terminal (Saudi Arabia) and MMC (Malaysia). As one of the top 10 container terminal operators globally, RSGT handles approximately 20 million TEUs annually with an equity-weighted throughput of over 10 million TEUs.
Business Challenges
- Lack of Real-Time Tracking: Customers, shipping lines, agents, and trucking companies lacked visibility into shipment status, leading to operational inefficiencies.
- Limited Vessel Schedule Visibility: Updated schedules were unavailable in real time, causing delays and inaccuracies in planning.
- Manual Invoice & Loading Ticket Process: Administrative workflows for generating invoices and loading tickets were manual, slow, and prone to errors.
- Inflexible Payment & Delivery Options: Transaction processes weren’t digitalized, reducing customer convenience and modern payment expectations.
- No Centralized Stakeholder Platform: Multiple stakeholder groups (shipping lines, agents, truckers, consignees) used fragmented communication methods, not one unified system.
Solution
We developed E-Track, a mobile-first and web-enabled app that offers:
- Consignment & Shipment Tracking: Real-time status updates for accelerated visibility.
- Minute-by-Minute Vessel Scheduling: Dynamic updates for more efficient planning.
- Digital Invoice & Loading Ticket Management: Automated generation and retrieval directly through the app.
- Seamless Payment & Delivery Options: Flexible, efficient alternatives integrated into the user interface.
- Unified Stakeholder Dashboard: A shared platform providing data access and insights across all operational roles.
The app is available on Android, directly referencing RSGT’s official presence in the Google Play Store Google Play.
Our Approach
1
Discovery & Strategy
Conduct in-depth analysis and identified key inefficiencies.
2
Tech Implementation
Integrated AI-powered tools to steer development activities.
3
Deployment & Support
Launched the solution and provided continuous support.
Our Steps
1
Onboard
Deploy the mobile and web E-Track platform, register stakeholder accounts (shipping lines, agents, truckers, consignees), and configure role-based access so every user has the right visibility and permissions.
2
Track
Activate real-time consignment tracking and minute-by-minute vessel scheduling so operations teams and external stakeholders see live status updates for planning and execution.
3
Automate
Automate administrative flows, generate digital invoices and loading tickets, enable in-app payment/delivery options, and consolidate reporting on a unified dashboard to reduce manual work and improve transparency.
Outcome
- Operational Efficiency: Reduced shipment delays and better resource utilization.
- Transparent Data Flow: Stakeholders gain real-time visibility into cargo movements.
- Lower Administrative Overhead: Eliminated manual paper processes, speeding up invoice/ticket handling.
- Enhanced Customer Experience: Built for accessibility, convenience, and control.
- Digital Transformation Anchor: Positioned RSGT as a forward-thinking, digitally mature port operator.
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