Customer Portal Solution

Unified self-service portal for a leading logistics company’s 3PL vendors to manage quotations, bookings, invoices, etc
Client
3PL
Platform
Android, Web
Industry
Logistics
Technology
100%
Increase in Sales Cycles
200%
Improved in Bookings
100%
Process Transparency
80%
Enhancement in service quality

About

The client was a leading logistics company with footprints worldwide. They are known for the best-in-class services not only to their customers but also to their vendors. The client focuses on delivering fantastic customer service and experience through innovative technologies and solutions.

Business Challenges

The client was a leading logistics company with footprints worldwide. They are known for the best-in-class services not only to their customers but also to their vendors. The client focuses on delivering fantastic customer service and experience through innovative technologies and solutions.

Solution

We suggested the client a unified portal for their 3PL vendors to manage the quotations, bookings, invoices, etc. The solution helped the client’s vendors collaborate and communicate easily with other departments, improving the process efficiency. The client was amazed.

The solution had a powerful dashboard that displayed key KPI metrics for the relevant teams to track and take actions whenever needed. This reduced the backlogs in the process and improved operations. The solution helped the vendors to manage shipments seamlessly without impacting the sales teams. Scheduling the follow up calls was easy too. By this way they were able to save time and improve the sales cycles.

Our Steps

1
Discovery & Strategy
Conducted in-depth analysis and identified key inefficiencies.
2
Tech Implementation
Integrated AI-powered sensors and IoT devices for real-time tracking and predictive analytics.
3
Deployment & Support
Launch the solution and provided continuous support ensuring performance and scalability