Delivery Management Software

A powerful Android delivery management solution for Viveks, a top consumer electronics retailer in South India. The app streamlined order tracking, reduced manual errors, enabled GPS-based routing, and improved customer satisfaction with real-time updates.

Client

Viveks

Platform

Android

Industry

Retail

Technology

Node JS, Android, SQL, AWS

50%

Reduced Delivery Time

60%

Faster Delivery Speed

50%

Increased Customer Satisfaction

60%

Improved Data Visibility

About

Viveks is one of South India’s most trusted retailers of consumer electronics and home appliances. With a wide network of stores, they serve thousands of customers daily and have earned a reputation for quality and reliability.

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Business Challenges

Deliveries were managed with little automation and heavy manual intervention.

Sales teams had no visibility into the real-time status of deliveries, leaving customers uninformed.

Warehouse operators lacked a reliable system to track orders once dispatched.

Customer satisfaction and resource utilization were both at risk due to inefficiencies.

Solution

We developed a robust Android delivery management app tightly integrated with Viveks’ POS system.

Key Features:

Google Maps & GPS integration for optimized routing and geo-tagging.
Real-time delivery tracking for warehouse, sales, and delivery teams.
SMS alerts to keep customers updated on delivery progress.
Customer signature capture on delivery for instant confirmation.
AWS-backed cloud storage for scalability and reliability.

The technology stack spanned multiple layers:

Database Layer – MySQL
Data Sync Layer – Java
Application Layer – Node.js, SQLite
Storage Layer – AWS
Usability Layer – Route mapping algorithm, geo-tagging, driver tracking, signature capture