Consultation Appointment Booking Software

Our Consultation Appointment Booking Software transforms how on-demand appliance service providers manage bookings, AMCs, and post-service tracking, delivering fast, mobile-friendly scheduling and automated reminders.

Client

Manufacturer

Platform

Android, Web

Industry

Manufacturing

Technology

Angular

80%

Service Booking Process Flow

60%

Service Bookings Improved

100%

Improved Customer Experience

150%

Customer Satisfaction Improved

About

The client is a leading on-demand services provider known for high-quality, affordable maintenance, installation, and repair of consumer and home appliances. They required a modern Consultation Appointment Booking Software to centralize service booking, maintenance (including AMCs), and post-service workflows across web and mobile channels.

Business Challenges

Outdated platform: their legacy system could not support the modern features needed for a scalable Consultation Appointment Booking Software.

Integration limits: difficulty integrating with major third-party marketplaces (Amazon, Flipkart) impeded service discovery and conversions.

Poor user reuse & flow: customers lacked a reliable cookie/login reuse and flexible cart experience for multi-service bookings through the Consultation Appointment Booking Software.

Post-service friction: absence of automated reminders, parallel service handling, and offline tracking reduced retention on AMCs and warranty renewals.

Solution

We designed and delivered a two-part, modular Consultation Appointment Booking Software tailored to the client’s needs:

Service booking module (front-end and API):

Fast, mobile + web login flows with cookie reuse so repeat customers book in seconds using the Consultation Appointment Booking Software.
Flexible cart supporting multiple, customizable services and add-ons.
Seamless third-party integration layer to connect bookings with Amazon, Flipkart and other channels via the Consultation Appointment Booking Software APIs.

Post-service module:

Flexible appointment scheduling (including parallel service initiation) and approval workflows integrated into the Consultation Appointment Booking Software.
Automated email/SMS push notifications for service allocation, part approvals, payment events, and AMC/warranty expiry reminders.
Offline status tracking and background sync so field technicians can update service progress even with intermittent connectivity through the Consultation Appointment Booking Software mobile app.

Our Approach

Discovery & Strategy

Conduct in-depth analysis and identified key inefficiencies.

Tech Implementation

Integrated AI-powered tools to steer development activities.

Deployment & Support

Launched the solution and provided continuous support.

Our Steps

Discovery

In this phase we capture requirements for the Consultation Appointment Booking Software — user journeys, marketplace integration points (Amazon/Flipkart), AMC workflows, and the offline needs of field technicians.

Design & Build

We design UX and build the Consultation Appointment Booking Software with a flexible cart, cookie reuse for returning users, unified mobile/web authentication, parallel service booking, and a robust API layer for third-party integration.

Integrate, Test & Launch

Integrate the Consultation Appointment Booking Software with marketplace partners, QA the notifications and offline sync, run pilot launches, and deploy with monitoring and a plan for incremental improvements.

Outcome

Fantastic user experience for both customers and service technicians driven by the Consultation Appointment Booking Software’s streamlined flows.

Effortless service booking with increased repeat booking potential thanks to cookie reuse and mobile/web parity.

Flexible, scalable architecture that supports future integrations and higher transaction volumes via the Consultation Appointment Booking Software.

Automated alerts and notifications that reduce missed appointments and improve AMC retention through timely reminders sent by the Consultation Appointment Booking Software.

No items found.

Projects