Track and Trace Solution

Comprehensive solution for 3PL vendors of PIL to improve and optimize shipment tracking and tracing.
Client
Pacific International Lines
Platform
Android
Industry
Logistics
Technology
70%
Improved shipment tracking
60%
Reduced Ticket Response Time
90%
Improved Process Visibility
80%
Payment realizations Accelerated

About

PIL is one of the leading shipping companies in Asia focusing on the core business of container shipping, as well as other businesses including container manufacturing and logistics related services. The company has more than 55 years of experience in the industry

Business Challenges

PIL is one of the leading shipping companies in Asia focusing on the core business of container shipping, as well as other businesses including container manufacturing and logistics related services. The company has more than 55 years of experience in the industry

Solution

After considering PIL’s and their customer’s pain points, we suggested the clients with an advanced and comprehensive Track and Trace Solution. The solution helped the client’s 3PL vendors and their clients to manage the shipment details seamlessly.

Tracking the shipment data and payment details were seamless for customers, and the support teams had complete control over the shipment details to provide instant responses to customer queries. The solution improved the shipment tracking process and improved customer service.

After considering PIL’s and their customer’s pain points, we suggested the clients with an advanced and comprehensive Track and Trace Solution. The solution helped the client’s 3PL vendors and their clients to manage the shipment details seamlessly.

Tracking the shipment data and payment details were seamless for customers, and the support teams had complete control over the shipment details to provide instant responses to customer queries. The solution improved the shipment tracking process and improved customer service.

Our Steps

1
Discovery & Strategy
Conducted in-depth analysis and identified key inefficiencies.
2
Tech Implementation
Integrated AI-powered sensors and IoT devices for real-time tracking and predictive analytics.
3
Deployment & Support
Launch the solution and provided continuous support ensuring performance and scalability