Supply Chain Track and Trace Solutions

Pacific International Lines (PIL), a leader in Asian shipping with over 55 years of expertise, wanted to enhance its logistics visibility through advanced supply chain track and trace solutions.

Client

Pacific International Lines

Platform

Android

Industry

Logistics

Technology

React Native, Azure

70%

Improved shipment tracking

60%

Reduced Ticket Response Time

90%

Improved Process Visibility

80%

Payment realizations Accelerated

About

Pacific International Lines (PIL) is one of the largest shipping companies in Asia, operating a modern fleet of container vessels and providing logistics-related services worldwide. With decades of experience, the company has built a reputation for reliability and scale, but the rapid evolution of global trade and digital expectations demanded a new level of operational transparency.

Business Challenges

Despite its strong position in the shipping industry, PIL faced growing challenges:

Lack of end-to-end visibility across shipments, making it hard to monitor container locations in real time.
Inefficient manual processes, leading to delays in tracking and reporting.
Increasing customer demands for transparency and proactive shipment updates.
Risk of losses from misplaced cargo, delays, or unauthorized container handling.
Compliance requirements with international trade and customs regulations.

PIL needed a digital-first approach to modernize its supply chain management, ensuring greater visibility and reliability.

Solution

We implemented a comprehensive supply chain track and trace solution powered by IoT (Internet of Things) and real-time analytics.

Key solution features included:

IoT-enabled sensors installed on containers to capture location, temperature, and handling data.
Cloud-based platform integrating all shipment data for centralized visibility.
Automated alerts and notifications to flag delays, route deviations, or mishandling.
AI-driven predictive analytics to forecast delivery times and optimize shipping routes.
Customer-facing dashboards allowing clients to track shipments directly.

This transformed PIL’s supply chain into a digitally connected ecosystem.

Our Approach

Discovery & Strategy

Conduct in-depth analysis and identified key inefficiencies.

Tech Implementation

Integrated AI-powered tools to steer development activities.

Deployment & Support

Launched the solution and provided continuous support.

Our Steps

Visibility

IoT sensors were deployed across containers to provide real-time tracking, eliminating the blind spots in the logistics chain.

Integration

All sensor data was integrated into a unified cloud platform, giving both internal teams and customers a single source of truth.

Optimization

Predictive analytics and automated alerts enabled proactive decision-making, ensuring timely delivery and higher operational efficiency.

Outcome

The supply chain track and trace solution delivered measurable impact:

50% reduction in shipment tracking time with automated real-time visibility.
Improved customer trust through transparent and proactive updates.
Minimized risks of cargo misplacement by early anomaly detection.
Faster compliance reporting with automated data logs for customs authorities.
Enhanced operational efficiency by reducing manual tracking tasks.

PIL not only improved its supply chain reliability but also positioned itself as a technology-driven leader in global logistics.

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