Frequent shipment delays contributed to lower payment realizations leading to process delays. PIL’s 3 PL customers had problems with accessing the shipments data.
Especially, tracking the shipment details was backbreaking, and the manual systems didn’t help the client to make decisions based on the shipment data. This impacted the overall customer service and support operations as they had no clue about customer queries and tickets regarding shipment delays.
After considering PIL’s and their customer’s pain points, we suggested the clients with an advanced and comprehensive Track and Trace Solution. The solution helped the client’s 3PL vendors and their clients to manage the shipment details seamlessly.
Tracking the shipment data and payment details were seamless for customers, and the support teams had complete control over the shipment details to provide instant responses to customer queries. The solution improved the shipment tracking process and improved customer service.